Meet Janelle Shannon, LICSW, a distinguished leader in the field of Mental Health and a top performer with outstanding monthly ratings at our practice.  

In the bustling heart of our community lies a haven of solace and support, where individuals find refuge in their most vulnerable moments. At the forefront of this sanctuary stands Janelle Shannon, a beacon of compassion and strength in the realm of mental health therapy. With unwavering dedication and empathy, Janelle has not only transformed lives but has also become a cornerstone of hope for her team and clients alike.

Janelle’s journey into the field of mental health therapy was ignited by a deep-seated desire to make a tangible difference in people's lives. As a Licensed Independent Clinical Social Worker, and years of hands-on experience, she embarked on a mission to provide unwavering support and guidance to those grappling with the complexities of mental health.

One of Janelle's most striking attributes is her innate ability to create a safe and nurturing environment for her clients. Janelle's gentle demeanor and attentive ear truly makes a difference. Each session is a testament to her dedication, as she listens intently, validating emotions and offering insights with a profound understanding of human psyche.

Beyond her role with clients, Janelle is the cornerstone of support for our team of therapists. Recognizing the emotional toll of their work, she ensures her colleagues are equipped with not just clinical tools but also emotional resilience. Regular team meetings become spaces of camaraderie and growth under her stewardship, where challenges are openly discussed, and triumphs celebrated.

Janelle's commitment extends beyond the confines of her office walls, she is always actively engaging with our Brightside Behavioral Health team. Her roles have evolved beyond clinical settings to encompass pivotal roles within our company. Janelle is a beacon of guidance and support in her dual capacity as a Licensed Independent Clinical Social Worker and a strategic supervisor in our organizational management team. Her journey exemplifies the transformative impact of integrating mental health expertise into leadership, fostering not only individual well-being but also organizational resilience.

The impact of Janelle's work reverberates far and wide, touching the lives of those fortunate enough to cross paths with her. For many, she is not just a therapist but a guiding light—a source of comfort during life's darkest moments. Her approach transcends clinical practice; it embodies the essence of humanity—empathy, kindness, and unwavering support.

Shining a Spotlight on a Stellar Employee: Kristen Grossi

In today's spotlight, we celebrate the outstanding work of an employee who plays a crucial role in the smooth functioning at our behavioral health practice. Meet Kristen Grossi, one of Brightside Behavioral Health’s exceptional front office coordinators.

At the heart of every successful establishment lies meticulous organization, and Kristen serves as a keystone in our organization. From managing appointments to handling correspondence, her responsibilities span a diverse spectrum. Often, Kristen is the first point of contact for clients, visitors, and staff. She embodies the essence of professionalism and efficiency.

In the dynamic environment of a front office, multitasking is not just a skill—it is a way of life. Kristen is an outstanding front office coordinator who thrives in our fast-paced setting, effortlessly juggling various tasks while maintaining composure. Whether it is answering calls, scheduling appointments, or resolving queries, Kristen tackles each challenge with a deft touch, ensuring no detail slips through the cracks.

In a role that demands constant interaction, diplomacy is a prized asset. Kristen possesses the ability to navigate diverse personalities and situations with tact and grace. She exudes warmth and professionalism, cultivating a welcoming atmosphere that leaves a lasting impression on everyone she encounters.

Trust is the cornerstone of client relationships. A stellar front office coordinator upholds the highest standards of confidentiality, safeguarding sensitive information. Kristen does this with utmost diligence, her integrity is unwavering, earning the trust and respect of both colleagues and clients alike.

As we celebrate Kristen in her invaluable role, let us acknowledge and appreciate the dedication and expertise of one of Brightside’s outstanding front office coordinators, who keep the wheels of progress turning!